Level 2 Certificate in Retail Knowledge

Who is this course for?

This course is designed for those who wish to obtain a qualification in Retail Skills whilst working within the industry.

Applicants should visit the Gov.je website and apply using the online Apprenticeship application form, which can be found via this link: Trackers: the apprentice programme.

What are the entry requirements for the course?

Candidates must be employed within the retail sector.

How long is this course?

This is a 30 week programme which will be starting in September 2024.

The course will run on Wednesdays, 10am – 13pm

*Please be advised that the course will run on minimum number dependent*

What will I study on this course?

This qualification consists of 6 mandatory units:

Unit 1: Understanding customer service in the retail sector
Unit 2: Understanding the retail selling process
Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business
Unit 4: Understanding how a retail business maintains health and safety on its premises
Unit 5: Understanding retail consumer law
Unit 6: Understanding how to deal with customer queries and complaints in a retail environment
- Plus 4 optional units from the following areas:
Visual Merchandising
Loss Prevention
Effectiveness of Store Operations
Customer Payments
Stock Control
Food Safety
Managing stock levels/replenishment
Fashion
Environmental Sustainability

What Qualification will I gain?

City and Guilds Level 2 Certificate in Retail Knowledge

Will I go out on work experience?

Course participants will already be working within the retail industry.

How is the course assessed?

Online examination.

What does this course lead on to?

Level 3 Certificate in Retail Knowledge.

How much will it cost?

To enrol onto this course please apply via the Trackers website: Apprenticeship application – Welcome – one.gov.je

If self-funding the course costs: £1,291

How can I find out more?

For further information please contact the course administrator on 608778 or email at emma.woolley@highlands.ac.uk

Extra Info

***Please note that we have to operate a minimum number requirement on all courses. If we cannot fill the course, then there is always a risk that the course will not be able to run. We do aim to let you know as early as possible if this is likely to happen***

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Highlands Professional

ProfessionalFAQT&Cs

Highlands Professional courses offers a range of professional qualifications to enhance your career opportunities.

FREQUENTLY ASKED QUESTIONS

What are the entry requirements for this course?

Entry requirements differ depending on the course; you may be required to attend an interview in the first instance to assess the suitable of the qualification for your learning and requirements. Please contact the relevant department’s Course Administrator to discuss this further.

Who do I make cheques payable to?

Cheques should be made out to “Treasurer of the States”. If you are applying for more than one course, please enclose separate cheques for each. This will enable us to return fees for courses that are already full and still process other applications without delay. You may also pay by MasterCard, Visa or Maestro by filling out the required card details.

Can I pay the course fee by instalments?

In some instances an instalment plan may be possible, please discuss this with the Course Administrator.

When do courses run?

Highlands College part-time courses vary in length from evening or half-day workshops to two or three academic years. The majority of courses follow an academic timetable and may exclude half terms, bank holidays or other breaks.

What happens if the course I want is full?

Our policy is to accept applications on a first-come, first-served basis on receipt of fees. However, if a course is full a person’s name can be added to a waiting list. If the list is sufficiently large and additional tutors and facilities are available, another course may be set up and you will be contacted.

What if my course is relocated, rescheduled or cancelled?

We make every effort to avoid doing this, but occasionally it is necessary. This is why it is vitally important for us to have your current telephone numbers or e-mail address in order that we can contact you as speedily as possible. If you have a mobile telephone number, we may use a text message service to inform you of any changes to your course. Please note; our text message service is a non-reply service.

Why are some courses cancelled?

A minimum enrolment number is required to recover the full costs of providing the course. If numbers of students fail to reach this minimum, we reluctantly cancel it. We contact the applicants and provide a full refund, or offer a transfer to another course if a suitable one is available.

How will my course be assessed?

Assessment varies depending on the course; some may require formal written or practical assessment or attendance at examinations.

If I can no longer attend the class, can I get a refund?

Unfortunately we only offer a refund if your course has been cancelled by Highlands College. Circumstances such as illness, work commitments or leaving the Island are not considered for refunds. In some instances course fees may be able to be transferred to a module/unit within the same qualification. Fees or course places cannot be transferred to another person.

TERMS AND CONDITIONS

Application priority

Applications for Highlands Professional are accepted on a first come, first served basis on receipt of fees. If a student withdraws you may be offered a place, or if the waiting list is sufficiently large and additional tutors and facilities are available, another course may be set up, for which you will be offered a place.

Cancellations

A minimum enrolment number is required to recover the full costs of providing a course. If numbers of students fail to reach this minimum we reluctantly cancel it. Applicants are provided with a full refund or a transfer to another suitable course if one is available.

Refunds

Unfortunately we only offer a refund if a course has been cancelled by Highlands College. Circumstances such as illness, work commitments or leaving the island are not considered for refunds. In some instances course fees may be able to be transferred to a module/unit within the same qualification. Fees or course places cannot be transferred to another person.